Please sit back and read. We do ABSOLUTELY EVERYTHING to be nice, reliable and trustworthy partners to our thousands of customers all over the world. However, we expect you to do the same. Those are the rules under which we operate. If you do what you agree to and we do what we agree to, all is good and you shall get excellent service and support by our award-winning support team. We do so much more than ordinary companies. However, if you violate the terms, we protect our rights viciously and with vengeance in order to guarantee the excellent service for all other customers that follow the rules.
In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.
Service provider / Data Controller / Merchant or Owner
H.P.I.L.S.C. Research Centre OÜ (and or its owner or assignee, or legal successor).
Types of Data collected
The owner does not provide a list of Personal Data types collected.
Invoicing for courses, services and web-based products and physical products
All students of all courses of SharpBrows hereby confirm that they are using the sort of local entrepreneurship with limited or unlimited responsibility that makes them legible for taxation, including and not limited to value added taxes under the framework of the value added taxation of the European Union. In case the student of any sort of learning online or offline provided by the Merchant is not able to provide an internationally acceptable number of such taxation responsibility he or she becomes responsible for any sort of taxation that may be additionally demanded by his or her local taxation institutions, government or fiscal offices.
Data needed for Invoicing and attending and principles related to that
The person attending the course (including the person using any sort of web-based learning systems provided by Merchant does not have to be the same that the person paying for such courses. In case it is a group training the person attending has to provide the details of any sort of local entrepreneur that is legible for taxation within the local framework of taxation according to the laws of the European Union. This means that i.e. a company may pay for the courses of different individuals that do not exercise any for of entrepreneurship whatsoever.
Data for invoicing for trainings at salon
In case a course will be held in salon the local company operating the salon will be invoiced by the representative of Merchant. However, this company has to be eligible for taxation, including and nor limited to value added taxation. In case the participants of a training so wish and the representative of Merchant agrees, all participants can be invoiced separately (however, the pre-condition to that is that the participant is eligible for taxation (including and nor limited to value added taxation) in his or her country and this country is a member of European Union taxation system.
In case Merchant or the representative of Merchant becomes aware that the information provided by the student does not meet the requirements of this agreement, Merchant will contact the student and ask for additional information that has to be provided by the student. In case the student expresses a wish that invoicing for her course would be carried out by a third party that meet the needs described here, Merchant or the representative of Merchant may contact the representative of such third party for a confirmation. In case the student does not provide information about the third party that would be eligible for invoicing the student becomes responsible for any additional costs and taxation in whatever form or limits demanded by the local taxation institutions, government or fiscal offices of the member state of the European Union in which the student operates.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.
All changes to location, time or number of participants in case desired by the client (personal student / salon) must be agreed upon 2 weeks prior to the event. In case desire to make such changes is proposed later than within 2 weeks before the event there is no guarantee that such changes could be made nor does Merchant bare any responsibility to agree to such changes.
In case the salon or personal training student wishes to cancel the event less than 2 weeks prior to the event Merchant is entitled to full compensation of the price of the event from the salon or personal training student.
Mode and place of processing the Data - Method of processing
The Data Controller processes the Data of Users in proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Data.
Access to the Data may be available to Data Processors such as employees involved with the processing or to external parties providing services to the Data Controller, third party technical service providers, mail carriers, hosting providers, IT companies, communication agencies. The updated list of these parties may be requested from the Data Controller at any time.
The Data is processed at the Data Controller headquarters, unless stated otherwise in the rest of this document.
All communication via this website and offline during the trainings, before and after those are carried out in English and in local languages. All arguments re solved using English or Estonian language.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request the Data Controller for their suspension or removal.
The use of the collected Data
The Personal Data used for each purpose is outlined in the specific sections of this document.
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of the solutions provided by the Merchant or any sort of public defaming. All legal disputes regarding these terms of service are solved in the court of the Republic of Estonia.
Additional Information about User’s Personal Data
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time at its contact information.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above. The Merchant has no obligation to provide one user date of another user.
Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Information collected automatically from this Application or services provided by the Merchant (or third party services employed in this Application ), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.
The legal or natural person to whom the Personal Data refers to.
Data Controller (or Application Owner, or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
The hardware or software tool by which the User Personal Data is collected or services provided by the Merchant in relation to which the data is collected.
Notice to European Users: this privacy statement has been prepared in fulfilment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
H.P.I.L.S.C. Research Centre OÜ (the operator of www.probrows.com, www.hyaluronpen.academy, www.hyaluronpen.vip microblading.art and others that direct to those websites) Terms of Service (“Agreement”) regarding the website www.probrows.com, www.sharpbrows.com, www.hyaluronpen.academy, www.microblading.art, www.hyaluronpen.vip and others that direct to those websites.
This Agreement was last modified on December 28, 2018.
Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.probrows.com, www.sharpbrows.com, www.hyaluronpen.academy, www.microblading.art, www.hyaluronpen.vip and others that direct to those websites operated by H.P.I.L.S.C. Research Centre OÜ (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site.
Acceptance of general terms and conditions
By ordering from our site (www.probrows.com, sharpbrpows.com, microblading.art, brows.fi, microblading.fi, www.hyaluronpen.academy, www.hyaluronpen.vip and others that direct to those websites), you accept our general terms and conditions, including our Privacy Statement. As well as this applies to all sorts of sales negotiations or negotiations related to participating in a training of probrows.com, SharpBrows.com, Brows.fi, Hyaluronpen.academy, Hyaluronpen.vip, Microblading.art and Microblading.fi (later on: websites under this policy). If a visitor of one of those websites is considering participating in a training we strongly suggest to read all of terms of service to see if he/she agrees to those.
Merchant reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. At times where software or human errors for instance list products with an obvious faulty price, Merchant reserves the rights to cancel the order - notifications will be given.
Change of product assortment
Merchant reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered on the websites under this policy.
We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur. Colors on your computer screen are not always 100 % accurate.
Under 18 years old
If you are under the age of 18, your parents’ or guardian’s consent is required to make purchases on this webshop or buying button on websites under this policy.
Damage during transportation and mechanical problems with products
All shipped packages are not insured. If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. When returning goods to us, do not use snail mail as this is uninsured (and you will not be reimbursed if the package is lost). Always keep your receipt. If you notice any damages when you unpack your items, please contact us. The same applies to returning any sort of equipment or product that is not functioning or is suspected not to be functioning as it should. If you use the product exactly as it is intended to be used and it is not possible to use the product because of a mechanical error that occurs within 6 (six) months from you having received the product, the product will be examined and if needed fixed by Merchant. For that you have to finance and organise returning the product to Merchant. The Merchant will examine the product in 5 (five) business days and if it needs to be fixed, fix it within 10 (ten) business days. The Merchant will ship back the product to you after it is fixed, using the mailing/shipping method of its choice. After the product has been shipped back there is additional warranty for 3 (three) months.
Shopping, shipping and customs
In terms of payment, we accept credit cards: VISA and Mastercard only. Making purchases in our webshop is secure (SSL). We use state of the art technology to keep your credit card information safe. User is fully legible for any sort of fees regarding the customs.
Prices are stated in EURO. Purchases can only be made in the currency available for the country where you choose your delivery to be made.
H.P.I.L.S.C. Research Centre OÜ is registered and operate out of Estonia, under Estonian law. Estonia is inside of the European Union (EU). Also, we are able to ship products to other countries. Shipping time to countries outside the European Union can be predicted with less accuracy, specially if customs are involved.
Using websites under this policy (www.probrows.com, www.sharpbrows.com, www.hyaluronpen.academy, www.microblading.art, www.hyaluronpen.vip).
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service.
The Site and its original content, features and functionality are owned by Merchant and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Merchant.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of ESTONIA (The Republic of Estonia).
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site or any solutions provided by Merchant on any websites under this policy after any such changes constitutes your acceptance of the new Terms of Service.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
Changes to the Terms of Service of Merchant regarding the websites under this policy
If any major changes to the location of the classes is made, users / registered students are informed about that over e-mail in advance. Merchant as a service provider is allowed to arrange classes in larger groups in case more trainers are involved end the ratio 1 trainer per 6-8 students is preserved. The maximum number of students per one live class class is 30 students. However, Merchant does it's best to keep the number of students within the limit of 18-24 (with the max number of trainers 3).
If you have any questions about this Agreement, please contact us: email@example.com.
H.P.I.L.S.C. Research Centre OÜ
Exchange and Refunds
Customers with a valid address all over the world may place orders in this webshop (www.probrows.com, www.sharpbrows.com, www.hyaluronpen.academy, www.microblading.art, www.hyaluronpen.vip) or using buying buttons on those sites. We are operating in ESTONIA and as Estonia is inside European Union we are currently able to deliver our products outside of Europe.
Prices are stated in EURO . Purchases can only be made in the currency available for the country where you choose your delivery to be made.
H.P.I.L.S.C. Research Centre OÜ is registered and operate out of Estonia, under Estonian law.
Estonia is inside of the European Union (EU), hence we have no customs barrier when shipping products to our EU customers.
Hyaluron Pen / Mesotherapy tool certifications
All products are sold and shipped as tools for practicing the skills related to hyaluron pen treatment, fully and 100% at the risk of the user. Merchant takes no responsibility whatsoever regarding the legality of using the hyaluron pen tool or products related to that. If the receiver of the hyaluron pen or products related according to legislation applicable to him/her chooses or has to consider (according to local legal framework) the product a any other sort of device as described in this and the following paragraph, he/she is entirely responsible for arranging all the additional and/or necessary certifications. Seller of the Hyaluron Pen is a separate legal entity from the Merchant. Merchant also represent students when handling all the warranty etc claims and provides guaranteed warranty according to the terms of this document here (Please read: Damage during transportation and mechanical problems with products).
When ordering any hyaluron pen product from the websites under this policy the user acknowledges that the base-version of the products (later: pen) has been made by a factory that has the following qualifications ISO 13485:2016 - please see the certification. Also, the pen (mesotherapy system model M9) has received CE certification registration No.: ENC1809269GZ03 - Please see the CE certificate. In order to obtain CE certification and prove its safety the pen has also been tested for safety by East Notice Certification Service Co., Ltd (please see evaluation of mesotherapy system model M9), including testing on animals. The results of the test found the pen to be safe, no abnormalities were observed in the animals used as control (percent sensitising guinea pigs treated with extract in physiological solution: 0% and percent sensitised guinea pigs treated with extract in vegetable oil: 0%). The conclusion of the test states that on the basis of the results obtained for all tested components, interpreted according to EN ISO 10993-10: 2013 the test substance mesotherapy system must be considered not sensitizing. Please see the full test on the pen (model M9) here - Full results of the safety tests. Also the company producing the pen is accredited according AVU Registrations (Please see the: Certification of the company). The Merchant has made several improvements to the product that do not change the functionality that has been tested for safety (i.e modifications in appearance, the BulletProof handle etc), thus becoming liable for all warranty issues according to Damage during transportation and mechanical problems with products presented in this document. In conclusion: the merchant makes clear what sort of product is sold for practicing the skills of the hyaluron pen treatment and the user buying the pen is fully responsible wether, where, how or when he or she is able to use the tool. As stated many times over: different countries may present different rules and regulations, thus the Merchant takes no responsibility whatsoever when it comes to using the pen. Neither the Merchant nor the Seller suggest to use this practice tool (hyaluron pen) for any sort of procedures on human beings that may require any other or additional kind of certification for the device used for the procedure.
We will ship your order as fast as we can, normally it will be picked up within 2-25 working days of placing your order (not included the time for actual delivery). Once your order has been picked up by a shipping company, you will receive an e-mail with a shipment tracking number. Shipping rates and options are clearly stated on our website during the checkout process. SHIPPING COSTS will be applied.
We ship to EU countries using UPS, DPD, TNT or other road service. Normal delivery time is 2-30 business days depending on how remote your destination is from the shipping location.
Shipments that do not reach the user
Even though Estonia is located in EU, you usually will not suffer from customs problems or extra taxes, if ordering from inside the EU. The price listed in the web-shop are the price of the product with DAP conditions. This means that the client is responsible for any taxes in his/her respective country. In case the shipment is sent by Merchant and it does not pass customs for whatever reasons related to local restrictions, legislation in the country of the customer, the rights, qualifications and titles of the customer and all such, it has to be shipped back to the Merchant. The customer is entitled to a refund in the amount of the original order amount of the tool or starter kit including the tool, from which is deducted the cost of the return shipment to the merchant and shipping and handling cost (99 €). The refund will be returned to the customer in five business days after the shipment has reached the Merchant. For example, if the product costs 299€ and does not pass the customs, and is successfully shipped back to Merchant, the user is entitled to get a refund of 299€ - (minus) shipping cost back to Merchant - (minus) 99€ handling cost of the Merchant. Discounted products may not qualify for any sort of refund. If the package is sent back by for whatever reason due to restrictions by any third party and the user expresses a wish that Merchant would re-send it, the user is 100% responsible for any additional shipping costs and has to compensate those to Merchant if Merchant makes such costs by itself using the same or same sort of shipping method that was used initially. When resending the package no additional handling cost is applied by the Merchant. Thus, FOR EXAMPLE: if a shipment is sent to user by Merchant that costs 299€ and it does not reach the user for whatever restriction presented by any third party (local fiscal officers, customs, apartment building management, changes in destination address, received being unable to be present to receive the package) and the package is sent back for a cost of 50€ and the user expresses in written form (message, sms, e-mail) a wish to receive it again for a shipping cost of 50€, the user is legible for additional fee on 100€.
Tracking your shipment
You will receive an e-mail and/or sms with your tracking number once the order has been shipped or when it arrives at your local pick up destination.
In case the package is sent with one of the following couriers: DHL., UPS, DPD, TNT, Fedex and it gets lost in the way. A refund settlement is applied for from the courier. Until the refund has been received from the courier, a new package will not be sent. When the refund has been received, a new package will be sent. If the package lost by the courier will reach the client later when he/she has already received a new package, the client has to mail back the initial package (mailing expenses are compensated by the Seller). If the courier loses a package the seller must not compensate that additionally to the client, nor refund the order.
Products ordered for discounted / student prices
Merchant always tries it's best to choose the products with the highest quality. However, if the customer finds the quality or contents of the products unsatisfactory, Merchant is responsible for helping the customer to reach out to the produces of the products and get additional information. Merchant bares no responsibility regarding the local legislation regarding using the products or providing the procedure nor regarding the contents of the starter kits. For all students/users Merchant provides information regarding the contents of the products (such as pigments, tools, fillers) that Merchant has received from the producer or the representative of the producer. Merchant takes no responsibility whatsoever if the information provided by the producer is incorrect. Merchant always helps the customers to get additional factual information regarding such issues. No artist/practitioner is required to use the products sold through the sales sales channels on the websites under this policy. Some of the pigments sold by Merchant may contain Iron oxide, some may not. Merchant only sells pigments that the partner-artists of Merchant have used themselves for more than 16 months to see the effect on different skin types.
Starter kit and present products
The student of some Merchant live-courses does not have to pay for the starter kit, it is included in the class fee (or for a price marked). In case someone other than Merchant representative tries to sell the starter kit to student, he or she should inform Merchant immediately. Sometimes, in case it is suitable for both the student and the trainer, a part of the starter-kit may be sent to the student before the course. However, this is purely voluntary exception and Merchant does not guarantee that student would receive any components of the starter kit before the training. However, Merchant guarantees the starter kits at the class for all participants of all SharpBrows classes. Merchant does not guarantee students to purchase kits of hyaluron pen at the class as those are sold by a separate entity and available upon status of stock. In case the student has been sent components of the starter kit before and has not taken those to the class with him or with her, Merchant provides all the necessary tools and materials temporarily for the student, so that the course can be carried out.
Using the Merchant site student environment and any other sort of web-page learning/video environment on websites under this policy.
The student (the party that attends or will attend the Merchant class or whatever sort of services is always responsible for deleting the cache memory of the browsed used, because not clearing that or not deleting the history of the browser may result in seeing the older version of the site that contains less information. If the student wants to join a course and/or use any sort of web-based learning systems (including and not limited to video, studying etc environments) the person has to accept all terms of service presented here.
Printed certificates are not included in the price of the online training or an option of Online training + starter kit. After the student has completed the training she will receive a digital certificate upon request. The merchant may send a printed version of the certificate A4 as a complimentary gift to the student. All such printed certificates are sent via ordinary mail and may not be trackable. Depending on the location of the student additional shipping fees may apply.
Comments / suggestions / defaming
In case the student has reasons to believe that the information on the websites under this policy is incorrect or insufficient or the user is unable to log into the site, she/he is responsible of contacting Merchant immediately (as soon as he/she found out that information is missing entirely or partly or is insufficient) and getting consultation how to log on the the site so that all the necessary information would be seen and usable. In case the student / user has any sort of questions, comments, suggestions, ides, critizism regarding the class or products sold by Merchant, the way it was sold, marketing strategies of the merchant etc, he or she has to turn to Merchant regarding those issues (content/quality of the products, content of the class, duration, teaching techniques, selling techniques, social media posts of merchant, quality and selection of the tools, contents of the products, learning materials etc) by sending an email to firstname.lastname@example.org. In case the student that has been to a class or signed up for an online class, ignores that, this can be considered a breach of contract and or defaming and and he / she is responsible for a damage fee 20 times of the cost of the class or online class. Any defaming by a student has to be proven by a screenshot or any other proof that will be added to the materials when a case is opened at a court of law. This term is balanced by the Merchant having the same responsibility. If Merchant presents whatever sort of questions, comments, suggestions, ides, critizism regarding the student in public or to any third party, not the student the Merchant is responsible for a damage fee 20 times of the cost of the class or online class. In case the criticism of a student is based on false information or student makes a demand to Merchant that is in its essence already contradictory with the terms of service agreed upon in this document and presents the refusal of Merchant to agree to such demands in any sort of negative light in public or to third parties, it is considered immediately defaming, breach of contract and the student that has committed such an act will be liable for a damage fee 20 times of the cost of the class or online class that has to be paid to Marchant upon its first request. Merchant takes no responsibility whatsoever regarding the blog comments, blog posts or information written by any of the users or third parties about the services and solutions of the merchant. Microblading and hyaluron pen education to students is given through classes or online classes and additional rights and regulations can derive from additional written contracts signed between the student and the education provider.
Gift-codes, discount codes, referrals to third party sites
All gift codes are created and sent to a specific customer for one time use only. This means that the customer is able to use the gift-code during a specified timeframe for purchasing a certain product. When Merchant or a representative of Merchant presents a customer a gift-code, it is always specified for which purchase the gift-code can be used. Any unauthorised use of gift-codes is strictly forbidden. If an unauthorised use of gift-code is detected (using the gift-code presented to other customer, using the same gift-code multiple times, using gift code presented to purchase one product or service to purchase another product or service) the purchase will refunded within 5 business days or shipped with no warranty whatsoever, as a discounted product that can not be returned. After detecting an unauthorised use of gift-code Merchant has the right to consider all gift-codes, discounts and privileges of a customer are null and void. After detecting unauthorised use of gift-code the purchase amount minus all transaction fees can be refunded to the customer that has committed an unauthorised use of a gift-code and Merchant has the right to terminate any client relations in the future with that customer. This means, but is not limited to, not continuing (not committing to a new agreement) to provide services after the period purchased has come to an end, not providing additional discounts, privileges and support in addition to what has been agreed upon in the initial contract etc. As the terms of service are based upon the laws of the Republic of Estonia, such behaviour from the side of the client falls under the description of fraud / scam according to the Penal Law § 209 - pt 1 and thus also authorities that have the responsibility to investigate such matters (local / international police, fiscal officers, Interpol) are informed of all such incidents. Items bought with gift-codes are never refunded.
All referrals and buying suggestions are always given on the websites under this policy (www.probrows.com, www.sharpbrows.com, www.hyaluronpen.academy, www.microblading.art, www.hyaluronpen.vip). Even then, the merchant takes no responsibility whatsoever regarding the changes of terms on those websites or the quality of service. The merchant clearly states if it has made orders from those sites. Merchant takes no responsibility whatsoever regarding all referrals, mentions, listings etc presented by any employee or representative of the Merchant on any other place (chat window, messaging applications, emails etc). All tested referrals are always presented on the websites under this policy.
Payments for online services availability of starter kits and products
If a student has made a decision to join an online training (or any other online product) the student has to acknowledge that online training in its essence is getting access to a series of videos and learning material. The fee for the online training is told beforehand. Most online training environments allow the student to explore the material for 6 months after making a payment for an online class. When enrolling to an online class the student acknowledges that the possibility of buying a starter kit is dependent on the stock of starter kits available at that time. The service provider does its best that the student will have an opportunity to purchase the starter kit for a price promised within 14 business days from becoming a student on the platform for a time period of at least 5 business days. If the student makes a decision to buy the starter kit, he/she will have that opportunity, then. However, in case the Merchant is unable to offer the exact same product within the same price range, the Merchant has to provide the best available alternative options during the time the online class is available for the student. In case the Merchant has taken a prepayment for the starter kit (in addition to online training payments), this payment has to be returned to the student upon her first request if the Merchant has not made the starter kit available to buy during 3 months from signing up to online class. In case the Merchant has not taken any prepayment for the starter kit and is unable to provide the starter kit to the student, no other products will be refunded by the Merchant because of that (fillers, online classes, services, training etc).
Depending on the course, material may be added in parts. In case material is added in parts. All of the needed material to complete the course, has to be added within 5 weeks from joining an online class and the 12 month period is calculated from the last addition that is needed to complete the class. In case an online class includes also practicing or consulting sessions over internet those may be done for a separate fee (depending on the introduction of the course). In case in the introduction of the course no online live training sessions or consultation is referred to, an additional offer is made by the representative agency of the trainer for that. In case the student has created an account and logged on to online training environment at least once, online training fee is never refunded (based on the Law of Obligation the which the terms and regulations are based on).
Online training length and no-refund policy
If not specified otherwise, online training environment remains open for the client for 6 months after joining. After that time, the fee for prolonging membership will be presented to the student. The fee for the online training always depends on conditions at a very special moment in time and therefore can not be predicted beforehand. The service provider has full control over the price of the service. After the student has factually got access to online training, the online training fee will never be refunded, because that would make online training as a solution fully impossible to be sold or marketed under any circumstances. Online training fees are never refunded also, when the student thinks that the material presented on the online training does not meet his/her particular needs or tastes. In addition the user has to be noted that the fee for the online training will also never be funded if the user/student is not satisfied with any other product purchased from Merchant (starter kits, tools, fillers, pigments, etc), nor will it be refunded if the user is not satisfied with the delivery dates, buying options, shipping strategies, buying options or opportunities of any other products offered by Merchant.
All videos on the online training are the property of Merchant. All videos is protected by EU and international copyright laws. Reproduction (partial or full) in any form (including and not limited to taking screenshots, making transcripts etc) is prohibited without a written agreement with Merchant. We are very strict regarding protecting the material presented on those websites and guarantee to take legal action immediately if such violations become apparent. Please appreciate the rights of artists and be prepared to be held responsible for that in a court of law of the Estonian Republic. Merchant takes no responsibility whatsoever regarding how the student uses this information. All use of the techniques shown, procedures done or strategies applied is completely and entirely the responsibility of the student as well as making sure the procedure itself, components or devices or tools used or techniques shown are completely legal and acceptable at the place of operating. Different countries may present different rules and regulations thus all video and other learning materials whatsoever on the websites under this policy should be considered generally informative. If you should see the material from those websites presented anywhere else by a third party please be kind enough to inform the Merchant.
Providing the service after training (online and offline)
The training does not guarantee by any means that the participant will be successful at the field she or he was trained. Nor does the training guarantee that the student is able to perform the procedure. The student is 100% responsible for using the material the correct way and making sure the legislation in his/her country allows performing the procedure.
Payments for class bookings
Payments for class bookings are treated as payments to reserve a seat at a class thus a booking payment will be treated as a cause for the organiser to make additional unplanned costs related to travelling, materials, insurance, making video / audio etc material available to the buyer etc. Based on the Law of Obligations of Estonia governing the activities of the organiser and its representatives booking payments are always made at the risk of the buyer and can not be returned to the buyer. In case the buyer refuses the class (or will not be able to attend the class due to force majure), the booking payment is not returned and by accepting these terms and conditions the user agrees to that.
In case the shipment does not reach the destination and the product is returned because of customs denial to forward the product to the receiver, the product fee can be refunded after the actual shipping and handling cost (99€) , transaction fees and all sorts of other actual costs are deducted from the sum received (Please also read the section: Shipments that do not reach the user of this document). That does not apply to cases where the shipment has reached the receiver and receiver is unable to use the product for legal, administrative or what ever sort of similar reasons. All refunds of failed shipments will be made in 5 business days after the Merchant HAS PHYSICALLY RECEIVED the shipment back against the signature of its representative. Also, even then, please be noted the return-shipping fee as well as transaction fees and handling fee of 99€ will be deducted from that.
Deadline for payment of live classes
All classes online payments must be handled by the customer 14 days before the start of the first day of the course or earlier. All exceptions must be defined by the representative of Merchant in a written form. In case the fee is not paid in full on time the representative of Merchant has the right to move the student that has paid the booking fee to another class offering a new time for the course. In case the student refuses the time he/she will be offered at least two more times of additional courses. In case student refuses all the times he/she will lose the paid fee that is considered to cover the expenses related to rebooking and handling.
In case the student has paid the booking fee and the the full fee before the class and then it becomes apparent that the student can not participate on a live training for whatever sort of reason (including but not limited to force majeure), Merchant is responsible may offer the student a change to participate for free in another training. However, no fees will be returned if the original class takes place as intended. In case the trainer has to cancel a training or re-schedule it, the student will be offered three additional dates for the training. In certain situations the trainer may want to cancel the class and not offer three alternative times. Then the student may get a store credit or a refund in the amount of the initial booking fee. No other cost (tickets, bookings, travelling costs, lost profit etc) will be paid to the student even if those costs have been proven to be paid to third parties.
Opinions / critizism
If student has participated at a class till the end of the first first half of the first day or received access to online training, no refunds whatsoever will be given for the student if the student finds the class not satisfactory later on. In case student reaches an opinion that for whatever reason the course, products, solutions, marketing strategies, client service, or similar was not satisfactory to him/her, after leaving the class or having enrolled to online class, all such opinions, criticism, questions, suggestions or feedback of any kind must first be sent to email@example.com. Only in case the organiser of the class does not provide answers to students questions related to content of the training within 12 weeks and the organiser of the course does not refer to sources where student can find answers (i.e internet based learning systems on websites under this policy) or solutions, is the student allowed to express such opinions / questions in public. The same applies to the organiser of the course. In case either party violates this (by expressing such opinions in public before contacting the other party privately) a fee in the amount of 20 times the course fee or online training fee has to be paid to the other party and the certificate will be revoked and online accounts closed. All posts whatsoever that are not direct messages / private messages / short messages via mobile phone are considered a public. Also sharing messaging via such medias with others are considered as public. In case the student has purchased an access to an online training and logged on at least once, the same rules and regulations apply that have been described here in this paragraph. Please also read the section: Comments / suggestions / defaming of this document.
Refund of booking fee for classes
In case the class is cancelled by Merchant all booking fees are refunded. In case the student is unable to attend a concrete class he/she will be given an opportunity to attend another class within 3 months from the date of the original class. In case a person has attended the class for longer than 4 h of the first day no refund will be given if he or she will find the class to be unsatisfactory. Otherwise no refunds whatsoever will be given.
Claims related to the content of the class
In case a participant decides to attend the course and then afterwards finds the course to be unsatisfactory to his or her particular taste no refund will be provided because of the differences in the base knowledge and differences in the belief systems of different clients. In case the student will want some sort of additional information or knowledge the trainer may offer him / her additional ways and means to acquire that knowledge. In case the student considers products sold via websites under this policy or products that are included in the starter kit unsatisfactory to his/her particular taste no refund will be provided.
False or Malicious claims
In case the student that has attended the class files a claim against the service provider (Merchant and or it's affiliates) and it becomes apparent that: a) the student has provided any sort of false information, b) the claim itself is based entirely or partly on false information, c) the student has committed an act that violates the signed contract and a) the student has attended the training on both days, b) has accepted the starter-kit, opened it and put it into use, c) received the access to online training environment and listened to the course theory part in full or d) makes a demand to Merchant that directly contradicts the terms of this service and then initiates public defaming if Merchant does not agree to that and this is proved with reproducible material, can be basis for failing a claim against the student in accordance to the Penal Law of the Republic of Estonia (§ 209, § 215, § 2172, § 218., § 21'9, § 223). And if that could in any way be related to student's unwillingness to fulfil his/her own responsibilities (i.e. payment by instalments or payment a damage fee of 20 times the training or online training fee), the legal partner of Merchant will do its best to take it to the court of law that results (based on analogy and depending on the previous possible criminal record of the student) in pecuniary punishment or up to five years imprisonment.
Inability to pay for the course
In case student is unable to pay for the live-course or a solution of that includes a live-course before the course a payment settlement is offered to the student by Merchant or it's representatives. A settlement has to be accepted in a re-produceable form (i.e. an email exchange). In case the student is allowed to attend a course before the course fee is paid in full the student has to acknowledge that according to the TERMS of SERVICE the certificate is valid only as long as he/she follows the payment schedule agreed with the service provider. In case the student is unable to follow the payment schedule for over 30 days AND the student demonstrates no willingness to agree new reasonable payment schedules (reasonable in this context means no longer than 3 months) Merchant has the right to publish students personal information with a referral to the fact that he/she owns money and is in the sense of service providing ethics untrustworthy.
Procedures after the training
Merchant, the training provider or whatever other institution that has the right to represent Merchant or carrie out classes with Merchant material takes no responsibility whatsoever for the results of the treatments students make after the class or online training. Merchant or whatever other institution that has the right to represent Merchant will not carrie out corrections for the clients of the students nor guarantee in any way the success of such procedures. Also responsibilities regarding hygiene of the procedure lies entirely upon the student carrying it out after the class or online training. Merchant suggests that the student takes very throughout look of the local healthcare and hygiene regulations and carries out the procedures according to that. Merchant gives general information about the rules applied in different countries and makes suggestions regarding the hygiene, however the responsibility regarding making the procedures correctly according local hygiene norms lies entirely on the student. ALWAYS, PLEASE BE SURE TO MEET THE LOCAL SPECIFIC HEALTHCARE AND HYGIENE REQUIREMENTS. As well as the student / user take full responsibility that they are allowed to use the products, solutions, strategies etc in their country according to the local rules and regulations of health related governing units. For example, if a student or buyer has purchased and ordered pigments, devices, hyaluron pen device, fillers, online training, has joined a training etc and is not able to use those because the local rules and regulations forbid it, no refund will be provided as this is the sole responsibility of the user / student to seek the local rules and regulations before ordering anything. Merchant nor the employees of the Merchant never take a stand regarding such regulations and student/user is solely responsible finding that out on his /her own.
Other relations based on the Law of Obligations
In case there are other monetary transactions between the students and models those provide the service to, the following should be kept in mind. Merchant takes no responsibility whatsoever regarding the transactions models pay to the students. In case students find their own models, they can sign a contract with the models to make sure that they get enough compensation from their models for the microbladed brows or lip-filling. Students bare the responsibility to explain the models that they are not and can not yet be professional artists. Also it is advisable not to charge models final price of the service. Merchant suggests the fee to be smaller, however the final decision has to be made by the student that enters the relationship based on the law of obligations with the model. On live trainings, merchant bares responsibility for making sure the student follows the material learned and follows all the hygiene etc guidelines when doing the procedure. However Merchant does not bare any responsibility for the model of the student liking the brows or end result of any other treatment. In case the model of the student simply is not satisfied with the result (referring to the fact she does not like the result), student has to refer to the agreements she has made with the model and correct the end-result according to such agreements.
Models and discounted price procedures of brow procedures of the representatives of Merchant.
In case a person applies to be a model to a training or otherwise receives a discount no less than 20% of the original widely used price of a SharpBrows artist or a trainer, the following has to be taken into account. The waiting time on site may be considerably longer compared to normal appointments. Procedure itself may be considerably longer because students may ask questions and trainer may have to give longer than usual explanations whilst completing the procedure. Retouches of the model or discounted procedures are usually done by the same artist, however that requires the model to schedule an appointment well in advance and the time of the appointment is dependent on the training days of the trainer. As a rule a 3 different appointment times with an interval no less than 5 days will be provided by the organiser. In case the model is unable to come to one of the possible retouch times provided, additional days may be offered by courtesy of the trainer or the artist that completed the initial procedure. Otherwise, all the basic rules and regulations apply to the model that come from SharpBrows procedure contract. The following excerpt is accepted when coming as a sample model or coming to a discounted procedure:
Rules to microblading models
By accepting this contract both parties acknowledge that they are well aware of the microblading process and its stages. They also acknowledge all the possible dangers related to that process as a whole and to its different stages. Service provider confirms that she has received sufficient training regarding the microblading process. The client/model confirms that she has completely understood which technology exactly is used when it comes to microblading. The client/model understands that microblading in its essence means inserting inorganic pigment molecules to the surface layers of her skin and that can be compared to the process of tattooing. Taking all that into account the client has made an informed decision to go for the procedure and have microblading done.
Both parties herby agree to keep the information that becomes apparent during the procedure and the process leading to this confidential from third parties. Both parties take full legal responsibility from any and all damage that is caused to the other party by breaking this agreement of confidentiality. This clause does not concern the “before” and “after” pictures that are taken by the service provider.
Hereby the client/model acknowledges that she is well aware of the range of different outcomes that the process of microblading can result into. The client/model also acknowledges that the service provider can not and will not guarantee that the client/model will be satisfied with the end result of microblading. Liking the new brows or not liking those is purely emotional evaluation and there can not be no universal standards that enable to set a level of the result being satisfactory or not being satisfactory. In case the procedure has been performed correctly and according to the standards of SharpBrows then the client /model acknowledges to have no further complaints regarding the likability of the brows that the service provider would have to react. In case the client/model has whatever sort of complaints, those must be sent in a personal email or message to the service provider. In case the client/model or the service provider start expressing criticism towards one another, the brand SharpBrows, organiser, etc in public before having had negotiations that include at least 3 meetings in person, the party having expressed the criticism must pay the other party 20 times the paid for the initial procedure.
The client/model acknowledges that the result of microblading that can be seen right after the procedure will change to a great extent. The thickness of the brows will downgrade a lot as well as the color of the pigment would fade to lighter up to 40 to 50 percent. The client/model also acknowledges that in order the result would have the precision and style comparable to the sample pictures of microblading or brow shading she would have to come at least once and probably several times for retouching.
Both the client/model and the service provider acknowledge that the results of the microblading procedure vary greatly due to the specifics of the client/model skin type and other anatomical peculiarities. Although most of the results of the procedures remind to a great extent the photos and material that you are able to see on the website of SharpBrows as well as on all other marketing materials, the actual results on the client/model still look different even if the face type is similar.
The service provider confirms that the procedure is carried out under strict rules and regulations regarding the norms of hygiene and disinfection of the tools used. All norms and regulations that are set by the local medial fiscal office are taken into account and followed. All needles (pins and blades) are used once only.
The client/model agrees by signing this agreement that she is well aware of the fact that the pigment that can be seen after the initial procedure will fade away within the following weeks a great extent. The major fading off will take place within the first week (5-7 days). The overall fading of the pigment may be 40-50%. In addition to that the client also acknowledges that the thickness of the brows may change also around 15%.
By signing the contract the client/model also gives the permission to the service provider to take “before” and “after” pictures of her brows. The photos taken and produced this way belong to the service provider and she is well entitled to use those for her marketing activities (marketing herself or in the context of marketing microblading procedure) without any sort of need to ask for additional permissions from the client. That sort of permission given by the client also applies to publishing this material on the social media or on the internet.
Pain. Even when anesthetics are used the process of microblading can still be painful. People react to anesthetics in different ways and therefore there is no universal way the anesthetics affect the skin. Both parties acknowledge that the procedure may still cause uncomfortable feelings and pain.
Danger to receive contagious viruses. Although the service provider follows all medical requirements to minimize all danger to whatever sort of viruses spreading as there are open wounds such danger still exists. The client/model therefore has to acknowledge such danger. The service provider takes all responsibility that she has done everything to minimize such risks.
Uneven pigment. The lines that are drawn during the microblading process to the skin are at a very close look hardly ever absolutely flawless in shape. There may be little curves and uneven edges as well as the tone of the microbladed line might be uneven. Both the client/model and the service provider accept this as a inevitable part of the microblading process. The client/model has a chance before the procedure to ask any questions regarding what is to follow and the service provider has to give all the explanations.
Asymmetry. The service provider has to do everything for the brows to be symmetrical. For that the service provider can use all sorts of tools, applications etc. As a result of that the outline of the brows to be drawn will be seen before the procedure and in case the client/model so wishes the service provider can show that to the client/model. Both the service provider and the client/model acknowledge that the symmetry of the outline drawn to change is very small, however still possible to minor extent.
Bruising and swelling. Both bruising and swelling to a large extent depend on a certain client/model. Different people react to the procedure in very different ways and both parties acknowledge that. If the client/model knows that her skin has a tendency to be bruised easily she has to tell about that the service provider.
Allergy against anesthetics. In case the client/model happens to have such an allergy against Lidocaine, Prilocaine, Benzocaine, Tetracaine or Epinephrine then she has to tell about that beforehand. Otherwise the service provider can take no responsibility regarding possible complications to the client.
Formation of blisters or cold sores. In case the client/model has the skin with such tendency or tendency to form herpes simplex easily she has to acknowledge the fact that such may happen during the procedure.
If a student has joined a course and accepted rules and regulations (by signing a document and / or registering an account) she / he acknowledges that the profile and information on it is purely a creation of Merchant. She / he has no right to demand any changes. She / he may suggest changes. By joining a course she / he has given Merchant all rights to present her information on any sections of the map. She also has given the right to be placed into the section "Removed from the map" (or respective in different languages). She acknowledges that the causes for being removed from the map range from: being untrustworthy, providing microblading procedure constantly for lower price than 250€ (or respective in USD or GBP), criticising other artists in public, being inactive, being incompetent etc. The student has accepted that she / he has no claims against Merchant. if being removed from the map and placed in the respective section. The student can be added back to the map if the issues are resolved and information supporting the wish of the artist to be on the map emerge. By accepting these terms and conditions the student also accepts that Merchant will have no responsibility to give any explanations to the student about the reasoning her /his profile has been removed from the map. Nor will Merchant have to enclose the customers, based on the opinion of whose such decisions have been made. Merchant will not ask any financial contribution from the students that have been placed on the map. It is purely complimentary.
H.P.I.L.S.C. Research Centre OÜ, Nelgi tee 3, Estonia
Please feel free to contact us (firstname.lastname@example.org) with any questions you may have. We are here to help!
Returning a product.
When you have received Hyaluron Pen starter kit and you wish to return the product you are entitled to do so in case you have not opened / used the product. All shipping fees of the returned products must be paid by the customer. The merchant is entitled to handling cost of 99 € that is deducted from the starter kit price. All starter kits are priced 299 € (if bought with online training package 599€, that share of the price of the starter kit is 299€). If a customer wants to return a starter kit or Hyaluron pen within fourteen days after receiving it, the refunded amount will be 299€-99€(handling)-actual transaction fees-actual shipping costs to customer. The remaining amount will be refunded to the customer by a bank transfer to an account provided by the customer within 5 business days. Merchant is responsible for providing all proof of actual costs related to the deduction (shipping company fees, transaction fees etc). If a customer wants to return the starter kit later, no returns are accepted.
Using all learning environments on all websites under this policy
If the student registers to use a learning environment of SharpBrows (i.e. microblading.art) then by using the environment (when creating an account) the student accepts all TERMS of SERVICE here. The student is allowed to explore / use / view this material for her / his own purpose ONLY. The material can not be copied, nor presented in public in any way. The sole purpose of the access to such learning / training environment is to help the student to acquire knowledge about microblading and achieve the level of theoretical and practical skills needed to be awarded a certificate. In case the student shares the information in public she / he is responsible for all the direct and indirect damage done by that action.
Using the promotional materials of Merchant
All sort of promotional material digital or graphical can only be used by certified artists and with a written consent from Merchant or its representative. If such should occur, merchant in entitled to compensation for all the direct and indirect damage done to its brand. Also the exact same applies to all the participants of courses and online trainings. No participant may start providing services under the Merchants name or referring to partnership of Merchant on clients without a written consent from the merchant. No services related to Merchant can be advertised before receiving the certificate and a consent to do microblading on clients by the trainer.
All reclamations, questions, arguments and whatsoever between the client and the provider of products, solutions and online and live-classes of Merchant will be solved under the laws of the Republic of Estonia. In case of an argument both parties have to solve the argument first over a meeting or having representatives meet in Estonia, Tallinn. If that produces no results, an argument must be solved over en exchange of emails. If that too will produce no results all arguments are then taken to the court of law in Estonia (Harjumaa). During the solving of an argument both parties have to disclose the public of all the details of the argument. If one party fails to do that a compensation in the amount of ten times a course fee or online training fee has to be paid to the opposite party. All sort of posts on the internet or social media are considered as public announcements and thus can be a breach of contract depending on their nature and content. Merchant and it's representatives are not allowed to mention the personal details of the student (name, exact age, location) when discussing the argument in public, however, herby Merchant is allowed to mention the principal details of the argument.
This Agreement was last modified on December 28, 2018.